The questions,
asked plainly.

No. Treviya is a commerce platform. You purchase physical goods directly at wholesale, then choose to either take delivery yourself or authorize Treviya to arrange resale through approved selling partners. Outcomes reflect actual realised commerce, not a financial product.

Realised proceeds and therefore the settlement figure, depend on demand, pricing, timing and channel conditions. If resale clears at lower prices, the net distributed to participants reflects that, itemised line-by-line on the cycle statement.

Treviya operates as a commerce facilitation platform under applicable trade and AML frameworks in its licensed jurisdictions. It is not a securities platform and does not require investment-product licensing in the markets we currently serve.

A platform fee (typically 3-5% of cycle value) is disclosed on every deal brief and itemised on every settlement statement. We also charge a partner network commission on resale-cleared cycles. There are no hidden fees and no charges for opening or maintaining an account.

Treviya operates from a Dubai headquarters with category, compliance and counsel coverage in London, Zürich and Singapore. Our cycle book and member accounts are managed under the entity that serves the relevant jurisdiction.

The bulk order does not proceed. Reserved credits return to each participant in full, with no fee deducted.

Every cycle that reaches the public deal book has cleared our six-gate curation review. The deal brief itself shows the supplier card (vetted, with prior-cycle history), the margin model (three scenarios), the itemised fee stack and the logistics lane.

The minimum is one box per cycle (150 credits, ~$150 equivalent depending on conversion). There is no maximum, though larger commitments may require step-up authentication.

Yes. You can hold authorisations across multiple active cycles concurrently. Your dashboard shows the consolidated position.

Once the cycle is fully purchased and the bulk order is placed, it moves through procurement, inspection, transit and either delivery (per your authorisation) or resale through partners. Live cycle view shows real-time progress with milestone events.

Realised proceeds and therefore the settlement figure, depend on demand, pricing, timing and channel conditions. If resale clears at lower prices, the net distributed to participants reflects that, itemised line-by-line on the cycle statement.

For resale cycles: on cycle close, typically 90-120 days after authorisation. Proceeds are credited to your Balance immediately on settlement. For delivery cycles: on confirmed proof-of-delivery (typically within 14 business days of hub release).

Yes. Each deal brief shows the modelled fee stack, three margin scenarios and the historical settlement pattern for similar cycles. Realised settlement may differ; the statement at close shows actual figures line-by-line.

A label on the settlement statement that summarises whether the cycle realised within, above or below the modelled base case. Cycles "below base" still settle and are documented in the cycle archive.

Delivery is supported in the 152 markets where our 3PL partners can clear, store and last-mile the category. Availability is confirmed on each deal brief at authorisation.

Typically within 14 business days of hub release. Hub release occurs after origin shipment, transit, customs clearance and hub re-inspection, usually 3-6 weeks after cycle close.

Open a dispute immediately on the cycle detail page with photos. Carrier insurance covers transit damage. Last-mile damage routes through carrier exception flow. Resolution typically within 5 business days.

Yes, for institutional accounts via the buyer portal. Individual members can specify a single delivery address per cycle.

Update your delivery preference before hub release. Once hub release occurs, address changes are subject to carrier policy and may incur re-routing fees.

Yes. AES-256 encryption at rest, TLS 1.3 in transit, mandatory 2FA on every account. Full architecture is documented on the Trust page.

Yes. Every settlement statement, ledger entry, invoice and account record is exportable as CSV or PDF. Annual records can be exported as a complete bundle.

Through the account settings page. Active cycles must complete first (or be transferred to another member, where eligible). Account records are retained for 7 years per regulatory requirement, then deleted.

Use a backup code (provided at 2FA setup) or contact support with KYC verification. Account recovery typically completes within 24-48 hours.

Every fee, supplier cost, freight, duties, 3PL handling, partner network commissions, platform fee, taxes, is itemised on the deal brief before authorisation and on the final cycle statement after close.

Through the wallet page: bank transfer (BACS, SEPA, ACH), card or supported crypto (USDT). Credits clear within standard banking timelines.

Withdraw to your verified bank account or supported wallet. Withdrawals are subject to KYC verification and standard AML cooling periods.

No minimum balance to maintain an account. Maximum cycle authorisation depends on KYC tier and account history.

The curation committee runs gate 2 of the six-gate review: licence and UBO verification, sanctions screening, references, factory audit where applicable and independent sample testing.

Typically 4-6 weeks from application to first cycle. Complex categories (food, cosmetic, regulated) may take longer due to factory audit and lab testing requirements.

Food commodities, specialty food, premium spices, cosmetic ingredients, small appliances, coffee/tea and selected health & wellness. Open to qualified proposals in adjacent categories.

Payment terms vary by cycle and category. Typical structure is 30% on PO, 50% on shipment, 20% on hub clearance. Payment net within agreed terms after each milestone.

Before the cycle fills, yes, withdraw on the cycle detail page. Once the cycle fills and the bulk order is placed, the authorisation is binding for that cycle.

Only in case of documented dispute or material error. Revisions are issued as supplementary statements that supersede prior versions. The original record is preserved.

Through the in-platform dispute flow. Most disputes resolve within 5-10 business days. Material disputes (>£5k) may go to mediation per the master terms.

Open a dispute on the cycle detail page. Verified errors are corrected through a revised statement, with the original ledger entries preserved as supplementary corrections.